Job Title: Supporter Liaison Officer
Role Summary:
· A great opportunity for a Supporter Liaison Officer to join a leading Ghanaian football club and play a vital role in the operation of the Marketing and Communications departments.
· Primarily based in Accra, you will be visible and accessible as the first point of contact to all supporters requiring personal contact with the club. This includes all home matchdays and selected club events throughout the year.
· The successful candidate should be an excellent communicator and motivated to enhance the matchday experience and fan engagement initiatives.
· The club provides the opportunity to join a friendly and welcoming team which has a collective desire to continually enhance its offering to supporters.
· You will be a key figure in ensuring all fans have the best possible experience as a supporter of Accra Hearts of Oak Football Club.
Key Responsibilities:
The role includes, but is not limited to:
· Being the first point of contact for supporters and fan groups regarding queries, issues and complaints, communicating via email, telephone, social media and face-to-face and ensuring a first-class customer service is always provided.
· Liaising with department heads to ensure all supporter issues are resolved.
· Maintaining and making improvements to the club’s numerous fan guides, including the Supporters Union.
· Understanding and keeping disability legislation up-to-date and fulfilling the club’s duty in providing an accessible stadium for all.
· Being a liaison on matchdays to help supporters with wayfinding and any potential enquiries and issues – Liaising with fellow Clubs external organisations to share best practice.
· Ensuring alignment between the club and the Community to support with the delivery of community projects and to build positive relationships with community groups with a focus on driving attendance at home matches.
· Undertaking the organisation and delivering of junior supporter events and community visits
Required Skills:
· Working knowledge of Microsoft Office
· Extensive experience in a senior customer service/customer facing role
Desirable Skills:
· Experience working in a football or sports-based organisation
Personal Skills:
· Confident communicator, able to build and maintain relationships
· Excellent verbal and written skills
· Trustworthy, conscientious and reliable
· Ambitious, enthusiastic, energetic and driven
· Proactive approach with the ability to handle multiple projects and responsibilities
· A polite and professional manner
· Exemplary organisational and planning skills
· A commitment to self-improvement and a desire to enhance the department’s operations
· A commitment to equality, diversity, equal opportunities and accessibility
How to apply:
Please send your detailed application preferably by email to:
[email protected]
Closing date: 31st May, 2021
All applications are treated with the greatest possible confidentiality.
